“Papa’s Portugeese Soup”

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Click for the large version.

My Grandpa sent this letter to a friend a long time ago, and it just made its way to me via an email from my dad.

Typed, on what looks like it may have been an electric typewriter, it gives instructions, with inline commentary, on how to make a soup.

LETTERS! People used to write them. My emails have the same tone as this letter. It sounds like he just sat down and turned it out quickly, then sent it on. Communication tone has not changed that much over the past few decades when people are still really trying to communicate.

What is the difference in the state of mind between an email written as a letter, and something resampling a tweet?

Remote Toolset

I work for http://www.couchsurfing.org and we are 100% remote with no central office. We have 30 full time contributors spread over 15 time zones in every contenant but Antartica and have been working this way for over a year. 

Our critical toolset consists of: 

  • Basecamp: Project collaboration and task management. This has proven to be a valuable assest as it allows for file sharing, to-do lists, collaboration, and time tracking. Since not everyone is online at one time, we can work in batches, then pass tasks on to the next time zone when we log off.http://www.basecamphq.com
  • Google Apps: Document creation in Google Docs allows for multiple people to work on the same file at the same time and share ideas. It also amkes spreadsheets and sharing presentations simple. Gmail takes care of email and makes it easy to create and manage new and old email addresses. Google Talk / Chat allows us to communicate with each other via voice and text while working on projects. http://www.google.com/a
  • Skype: Good for impromptu discussions and voice chat one on one, but fails with larger numbers of people. Keeps a long chat history with searchable text, which is useful. Also has screen sharing, but not screen control.http://www.skype.com
  • TeamSpeak: Group voice chat software with push to talk functionality to limit bandwidth use. Allows setting up different “rooms” for virtual conferences with different encryption and bandwidth levels. We use it for company wide meetings of over 24 people (Skype’s current max user count).http://www.teamspeak.com/
  • Campfire: 37signals based web chat that integrates with Basecamp, but can also be a standalone. When used with fluid app for mac, it becomes a powerful chat client that can do inline image and code display. We use it for visual mockups and idea creation. http://www.campfirenow.com
  • Dropbox: Used for sharing files, backing up work, and keeping documents secure. We can remove documents form someone’s folder if they no longer need access and it keeps everyone up to date. http://www.dropbox.com
  • Freshbooks: Allows us to easily manage contractor’s billing, hours, and work. Each contractor sends invoices in via freshbooks and we can automatically pay them and keep track. http://www.freshbooks.com
  • TrackRecord: A Basecamp plugin that allows individuals to record time spent on tasks and easily update their time online. http://trackrecordapp.com/
  • Email: This is changing, as we move to more group discussion on Basecamp – but email is still the go to tool for one-one communication if we are not on a chat client together.


One the Tech Side we utilize:

  • SVN / GIT: Keep our file system up to date and maintain the code base
  • VMware / virtualbox: Virtual machines allow us to keep running identical copies of our system on everyone’s computers. One update and we all migrate to the newest version.


Habits and Strategies: 

Good training and a solid understanding of remote work best practices will serve you better than many tools. 

  • Communication: Prompt response to incoming alerts and empathetic communication between team members is important since misunderstandings can occur easily via online mediums. Especially if your team is made up of people from many different cultures and languages. 

    Ensuring that people have the chance to at least meet once virtually via video chat or voice is important so that they can feel each other out and learn who they are talking to. This keeps the human element intact.
  • Email Etiquette: Keep subjects short, and to the point. Think about AP style here. If the rest of the message doesn’t make it, can the recipient get the gist from the subject? This allows people to prioritize, and respond in kind.

    Finish emails with options. Because of the time delay in remote work companies, a single question can lead to a day or more of down time. End emails with:


    If Option A is correct, please do project 1, if Option B is applicable, then do project 2… ect…

  • Time Zones: Prioritize tasks based on time zones. If something needs to happen first in an early time zone, get it to the person responsible there. Good timing can make a project literally zip around the globe with work being completed 24 hours a day.
  • Meetings: We have a bi-monthly full company meeting to make sure we all know we still exist. You may not need to do this, but for us it is good to hear voices we may not interact with on a daily basis. 

    We have one-on-one meetings, conversations and project management meetings to keep everyone on task, but people are generally on a “do your own work” basis. This allows for long periods of uninterrupted work time. 

    When we do have to have meetings, we rotate the times so that they are not at odd hours for an individual every week.
  • Connection: We have a company conference every 6 months to ensure face time and personal connection. This is critical as it allows us to understand who we are working with. Few people like to be isolated all the time!


We are still learning and constantly try new programs to see what works for us, but these allow us to maintain a location independent workforce with minimal delay in communication. 

The user as a Brand

Originally posted on Quora:

I envision a situation where interface design will involove more conceptual work based on user personas. We currently use AB testing to find the best design for a particular goal, but it is becoming possible to track user trends across multiple sites thanks to the interconnectivity of the social graph. This would allow AB testing based on the USER, not the site.


Let us surmise that one user responds positively to a shopping site design that aims to trigger an emotional response (vibrant colors, quality art, humor) and they stay on the site longer, dive deeper into content, and complete more goals than they do on less “emotional” sites.

User two responds similarly to a different shopping site with clean, logical presentation with no extraneous design. Just the products and their descriptions.

The ability to track these users across multiple sites would allow us to create a custom “designed” site for each user upon their vist. Current practice is to create what works best for the most amount of people, but what happens when we can create what works best for EACH user dynamically and individually?

I think that the building blocks (currently html/css) of presentation will change drastically as more frameworks are created that allow faster creation and implementation of ideas. 

As these building blocks become dynamically generated based upon information gathered from a wealth of browsing history, it is the content and ability for a user to interact with that information that becomes critical. Interface designers will need to be ready for multiple interfaces – mobile, 3D, Augmented reality, voice, motion – that all adapt to the the persona using them, and present a cohesive brand and experience.

Hitching the South Island (part1)

Hitching the South Island

Mandy and I took the ferry across early on sunday morning with Jim and Casey Ann who were on their way to Queenstown to look for a place to set up for the next month and a half. The ride over was beautiful and the three hour boat ride went by I no time. Jim and Casey decided to head up to golden bay, so we stayed with them and Jim showed us the houses that the collectives were in in Nelson. We got dropped off just south of Able Tasman national park, where Mandy and I wanted to do some “tramping” (kiwi for hiking).

We waited for about 10 min, and watched three or four cars go past us before a guy and girl stopped to pick us up in their old camper van. His name was Jason and it turns out he was a ranger in the park, and was on his way to a family reunion of some sort on the beach. When we mentioned that we did not know where we were staying he invited us to camp with him, as there is no free camping around there. We accepted, and ended up hanging out with his extended family for the evening, drinking beer, homemade whisky, and enjoying the private land and beach we were on.

The next morning he dropped us off at the park hut on his way in to work and we got ready for our trip. The park is only accessible by foot or boat, so we decided to take a boat up the coast and walk back. We re-arranged our packs as we would not be needing everything we had with us while hiking and left the extra at the camp hut.

Our boat was us, and nine Germans, one of which was an old man who sang opera as he jumped on to the beach like a landing soldier. Mandy speaks a little German, so she was able to talk to them for a while.

Clouds had been building all morning, and just as we started on the coastal track, the rain came in. Just a light mist to start, but it built over time. As the day went on, we alternated between rain and sunny patches with mist. Very eery. We also ran into Jason at the first camp as he was getting set up for the day.

The coastal track follows the coast north to south along the park edge and is stunningly beautiful. The bays reminded us of the British virgin islands and the water was a deep green blue.

We arrived to our camp in the early evening, but the dark clouds were already closing off the sun. The ranger there told us that there was an epic storm heading our way and to get ready for it. We spent 30 hungry and brain dead minutes walking around the camp with our tent set up, but in our hand looking for a good spot to put it. We ended up choosing the lee side of some trees next to the bath house, figuring it would block the wind a bit.

We cooked up our pasta, changed clothes, and crawled into the tent around 8:39 pm. We were both asleep by 9 and the rain had just started in earnest.

Around 2 am we woke up to a howling roar that sounded like it came from some sound effects master in a theatre house. The rain was coming down like crazy, but we were still warm and dry and we passed back out. When we both woke up in the morning and finally crawled out of the tent, we saw people wringing out their sleeping bags, fixing broken tent poles, and recovering from what had apparently been a rough night. A few tents completely flooded and the people had the sleep in the food kitchen hut. We had hardly even noticed!

The weather shut down the trails until 10 (We later found out it flooded cities and knocked out roads across a lot of the south island!) so we had a leisurely breakfast followed by a hike back in full sunshine.

The weather had also flooded the store where we had kept dry clothes, getting them wet, but they offered us dryers, so we washed some of our dirty clothes, showered, and did laundry while drying the tent out.

We then got two rides in quick succession to Nelson, where we are in a hostel for the night planning out tomorrow because of the road closings. We hope to head to the glaciers over the next few days.

Web Forms

When I spend a few minutes filling out a long web form, I cringe every time I click Submit, because I know that I will have to correct something, it will time out, or there will be an error.

Many times is is a format I did not know I needed to use (MM/DD/YYYY), or a missing confirmation check box. Often, it is this little bastard:

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Which inevitably leads to this (my second try already):

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We need a better way. Conversions are lost everyday because of torture devices such as these.

Google storybook about the Internet, for adults

Copyright Google!

Google has put together a great storybook about what the internet is, how it works together and how web design has changed over time. Take a look at it if you have even a fledgling interest in web practice!

http://www.20thingsilearned.com/

(Image copyright of Google)

The Overlander

Im on the Overlander train from Auckland to Wellington. It is an idyllic trip that will take me all day. A flight would have coast about the same and taken only an hour and a half, but that would have been a sorry way to see this country.

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Trains always put me in a contemplative mood. They travel in a set line from one point to another, not concerned about getting there quickly or getting lost. People do not travel by train to hurry up and get somewhere – they travel by train because they want to see the place they are traveling through, and they want to enjoy the experience of getting there.

I seem to be holding down the young end of this trip, and so far I have had some conversations with a few spry gentleman of age. The man who was sitting next to me is from Australia and is heading south to visit Christchurch for a bit. He likes to travel, and saved it up for most of his life until he hit retirement, but unfortunately the cancer waited until then as well. He is just now healthy enough to travel and it is inspiring to see the eagerness he exudes about taking the train down through this country.

My train car has an observation booth in the back, a windowed “U” booth that sits about 10 around a common coffee table. I started the trip here and got to know a little about the country and Wellington in particular from the people around me. An Indian couple who now work for a telecom in Wellington and are on a return from a weekend in Auckland gave me some pointers on places to live, how to handle the wind there, and fast internet options (+1 for telecom workers!)

I also chatted with two grandfatherly types who were on a week trip down to Wellington with their wives. One of them was a cabinet maker who did his apprenticeship in Wellington, got married there, then moved to the north of the island. He and his friend recommended some good local wine (although they said that California wine is far superior) and showed me my way around a map of the country.

The scenery on the trip so far has been relaxing – rolling green hills, free ranging cattle, some sheep, but not as many as I was expecting. This is not currently the area for them.

More as the journey continues (only 9 more hours on this train!)

New Zealand

Every time I move locations, it becomes less of a hassle. Packing took 2 hours (a little more if you count both trips to REI) and I fit it all in bags I can walk with for 30 minutes without problems.

In the past I have had more bags that I alone can comfortably handle, and that causes issues when you have to lug them from an airport to a train station to a bus station.

This time I managed to fit a tent, ground pad, sleeping bag, thermal warmer, camp stove, water filter, 4 pairs of pants, 3 pairs of shorts, a few t-shirts, a button down dress shirt, a towel, my dop kit, sandals, climbing shoes, and a few other random things into one bag. My laptop, iPad, and kindle all fit nicely into my little backpack (which actually can zip into the big bag to become one piece)

The only piece of luggage I am currently frustrated with is my DSLR camera. it is heavy, large, and the bag it fits into is even larger (all that padding) I can’t fit it into anything else, so I carry it in my hand. I may be reevaluating it in the near future.

Anyway – I am here, and on my way to Wellington!

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A convincing spam letter?

Around the holiday season many people ship packages, so this could conceivably get a lot of people. However, once you actually read the message, you realize that spammers should really learn to A) Speak English and B) Proofread.